Ball Sort: Color Journey Support

Ball Sort: Color Journey — Customer Support & FAQ

Welcome to the official support page for Ball Sort: Color Journey. If you have questions, feedback, or need technical assistance, check our FAQ below or get in touch with our team.

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Frequently Asked Questions

How do I restore my purchases on a new device?

1. Open Ball Sort: Color Journey.

2. Tap the Settings gear icon or open the Game Store.

3. Tap "Restore Purchases".

4. Make sure you are signed in with the same Apple ID used to make the original purchase.

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Can I play Ball Sort: Color Journey without an internet connection?

Yes. All 300 levels, visual themes, custom ball styles, sound effects, and achievements are 100% playable offline. An internet connection is only needed if you wish to view optional rewarded video ads or make in-app purchases.

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What are the boosters and how do they work?

• Undo (↩): Reverts your last move. If your last move was a multi-ball batch transfer, all balls are returned to their source tube in a single step.

• Extra Tube (+): Adds a brand new empty glass tube to the current board, providing extra sorting room for challenging puzzles.

• Hint (💡): Evaluates the puzzle state and highlights the optimal tube move to guide you forward.

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How does multi-ball batch movement work?

When a tube has multiple balls of the identical color stacked on top, tapping an eligible destination tube will transfer all matching balls simultaneously (up to the empty capacity of the target tube).

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How can I remove ads from the game?

You can permanently disable all banner and interstitial ads with the one-time "Remove All Ads" purchase in the Game Store. Rewarded video ads will remain strictly optional if you want to earn bonus items.

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Contact Support Team

If you encounter any issues, experience a bug, or have ideas for new levels, our team is always ready to assist:

• Support Email: support@elariolabs.com

• Operating Hours: Monday – Friday (Responses within 24–48 hours)

• Developer: Elario Labs